DROWsports accepts the following payment methods through our secure online website.
Note: All engine modification components, except those that are exempt, have been designed and are intended for off-road application.
DROWsports will not be liable for any missing or lost package after the tracking information shows that it’s delivered. If you have an issue with your package, please reach out to DROWsports at [email protected] within 24 hours.
Orders will be processed and shipped within 1-3 business days of being received. In cases where an item is out of stock, on backorder, or is a special order item, DROWsports will notify customer via email with an approximate ETA.
International orders may be subject to Import Fees that customers must pay and are responsible for prior to receiving their package. DROWsports is not held liable for any additional charges regarding import fees. In the event that the customer refuses delivery of the shipment, the customer is responsible for payment of all return duties and taxes. Shipping fees are not refundable for undeliverable shipments or refused shipments. If the customer would like to return or exchange an item, they are responsible for the shipping costs to get the item returned to DROWsports. If you have questions about Import fees, please reach out to your Customs Department.
If you receive parts damaged by the Shipping Carrier, you must contact DROWsports within 24 hours or a claim cannot be filed.
Unused, undamaged, and unopened manufacturers packing are eligible for an exchange without restocking fee. Customer will be responsible for shipping costs. Please contact our customer service department for a Return Authorization number. In the package please include a brief note of the correct item it is to be exchanged with. We understand the importance of compatibility and having the right parts, please feel free to contact us in advance if you have any questions about the right part for you.
DROWsports will not accept unauthorized returns. If you need to return an item, please contact us prior to doing so. If conditions as stated below are met, a Return Merchandise Authorization (RMA) number will be issued, which must be clearly marked on your return package. With the exception of returns caused by our error, shipping costs for returned items will be buyer's responsibility. No return will be accepted without invoice number and/or date of sale. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and received by DROWsports within 7 days of your original receipt of the product. Items will be inspected prior to issuance of any refund or credit. Returns will be inspected and credited within 24 hours. Once credited, please allow 2-3 days for it to be applied to your account.
Please call our Customer Service immediately at (562) 494-4990 to cancel an order.
Orders already shipped from our warehouse or the manufacturer cannot be cancelled and will fall under the Returns for Refund or Exchange guidelines.
Any refused shipments sent back to DROWsports does not constitute the right to a refund or credit. It is the customer's responsibility to make all arrangements with DROWsports for refused shipments. Customer will be charged freight expenses associated with the refused shipment as well as a 20% restocking fee on all shipped products.